Subject Code & Title: 511 Service Improvement, Entrepreneurship And Innovation
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess your knowledge and what work
duties you are doing or what role you have within your work. It expected that you will need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip is always to
keep in mind the “who, why, how, where and when” in each answer.
511 Service Improvement Entrepreneurship And Innovation Assessment – Vocational Training Australia.

Learning outcome 1: Understand the provision for the adult care services market
Tell me about ….
1.1 Importance of entrepreneurial theory and skills in adult care services

Guidance for 1.1
Learners critically evaluate the importance of entrepreneurial skills within themselves, others and their own service
provision in respect of:
 The differences between ‘entrepreneurship’ and ‘innovation’
 What is meant by an ‘entrepreneurial culture’
 What is meant by an ‘innovative culture’
 How to develop a culture that supports innovation, change, redevelopment and/or growth
 How to positively encourage and exploit entrepreneurship and innovation in others for the benefit of the care service(s)
 How to maintain a culture that supports growth and change

Learners should understand contemporary theories of entrepreneurship and decision making and how they could be

applied to adult care management:
 Economic theories – providing incentives to achieve
 Psychological theories – a vision and ability to manage opposition to change
 Sociological theories – how values influence motivations, behaviours and beliefs in decision making
 Entrepreneurship Innovation Theory – foresight, creativity
 Theory of Achievement Motivation – doing things new and in a different way, high achievers
 Needs Theory of Motivation – factors that motivate individuals behaviours

1.2 Factors and drivers likely to have an impact on the service provision

Topic 1.2
Learners analyse factors and drivers which could influence growth and change in service delivery to include current:
 Political drivers
 Regulation
 Local government initiatives
 Internal directorates
 Influence of the media
 Funding – mechanisms and restraints
 Access to resources – human, physical
 Gaps in current market provision within service locality and beyond
 Demographics

Learners evaluate the impact the above might have in respect of supporting an entrepreneurial and innovation culture
within their service and related delivery

1.3 Wider markets and potential future demands
Guidance for 1.3
Learners analyse and compare the wider market in respect of similar care service provision with consideration of:
 National care services, their role and market position
 Local – public, private, not-for-profit and charitable sector and market position
 How national and local services are commissioned, procured and funded and how this informs service availability
 How own service relates to the wider market and is able to meet potential future demands of those in need of care and support
 What challenges might be envisaged in future in respect of supply and demand of adult care services

1.4 Express vision in a way to engage and inspire others

Guidance for 1.4
Learners express the vision of the service succinctly in a way that:
 engages and inspires external and internal stakeholders
 is clear indicated to individuals and their families in receipt of services
 expresses the service’s ‘statement of purpose’
 is clearly linked to stated aims and objectives
 meets legislative requirements
 does not suggest a service that is not offered

Learning outcome 2: Understand the principles of effective change management
Tell me about the ….
2.1 Importance of embracing and inspiring change within adult care services

Guidance for 2.1
Learners consider both ‘imposed ‘and ‘self-created change’ relevant to their area of service, undertaking a critical evaluation of the impact this may have:
 The impact of legislative changes
 The impact of regulatory/inspection changes
 Revenue/funding changes
 Staffing/workforce changes
 Managerial strategy and operational objectives
 Changes in service/business ownership, mergers

2.2 Role of leadership in change management
Guidance for 2.2
Learners critically analyse the role their leadership has in the following areas:
 Driving changes in service strategy and operational delivery
 Leading by example – setting best practice
 Incorporating , inspiring and encouraging others to recommend changes in care service provision e.g. teams, those in receipt of care services
 Overcoming resistance and barriers to change
 Business development and related opportunities

2.3 Theories, models and tools of change management
Guidance for 2.3
Learners investigate and critically evaluate change management theories and models focussing on their relevance and
application in their current leadership and management practice:
 K Lewin – Change Management Model
 D Kolb – The Learning Cycle
 D McGregor -Theory ‘X’ (authoritarian) Vs ‘Y’ (participative)
 F Herzberg – Two factor Theory (Motivation- Hygiene)
 Kubler-Ross – Five Stage Model – The Change Curve

2.4 Innovation and business development

Guidance for 2.4
Leaner’s consider how change management theories and models support their own innovation and business development in respect of:
 Service vision
 Service strategy
 Operational planning and delivery
 Service quality
 Integration and integrated services/ the wider adult care system

Learning outcome 3: Understand how to develop a vision for the future of the service

Tell me how you ….

3.1 Define personal role in relation to developing a vision for services

Guidance for 3.1
Learners explain the aims and objectives of their vision for their service area with consideration of:
 The business planning process – maintenance of and potential growth
 Competition/market competitors – national and local
 Service redesign
 Local and national data which informs their service area
 Needs of individuals requiring care and support services
 Needs of local communities
 New trends in digital technologies and innovations
 Risks – actual and potential
 Their influence or not in respect of engaging in change and/or growth
 Staffing needs in support of the above

3.2 Recognise areas within own service that require improvement in order to provide person centred care
Guidance for 3.2
Learners critically evaluate areas within own service that require improvement in order to provide person centred care,
taking into consideration:
 Service planning and delivery
 Staff views
 Views of those in receipt of support and care services
 Other stakeholders
 Formal compliments/complaints

3.3 Review drivers relating to areas of service that require improvement

Guidance for 3.3
Learners investigate and review national and/or local drivers relating to areas of their service that informs service
improvement:
 Government reports
 Public enquiries and outcomes
 CQC reports/findings/recommendations
 The Care Certificate
 Media reports
 Internal quality assurance reports/reviews
 Formal service user reviews and evaluations
 Internal business strategies and objectives
 Changes in digital technologies
 Community need

3.4 Evaluate research findings to formulate options for the future direction of services

Guidance for 3.4
Leaners evaluate findings to formulate options for the future direction of their care service which could
inform:
 Strategy design
 Operational delivery
 Internal policy and procedures
 Recruitment
 Workforce training and development
 Quality monitoring
 Service user involvement
 Innovations for change by self and/or others

Learners should ensure options formulated are bold, innovative and embody the core values of adult care

Learning outcome 4: Work with others to support an entrepreneurial culture
Tell me how you

4.1 Recognise aspects the organisation that need to be improved in order to be effective in providing a person centred service

Guidance for 4.1
Evaluate aspects of the organisation that are no longer effective in providing a person centred service.

4.2 Identify opportunities for growth and development

Guidance for 4.2
Learners work with others to identify opportunities for growth and development or redesign in as a service and a business.

4.3 Maintain a culture that supports innovation, change and growth

Guidance for 4.3
Learners maintain a culture that supports innovation, change and growth in relation to the service provided and recognises the resource available in the expertise of those using or working in the service.

511 Service Improvement Entrepreneurship And Innovation Assessment – Vocational Training Australia.

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