Subject Code&Title: 516 – Effectively managing and developing a business in adult care
Word Count: 300 word
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess your knowledge and what work duties you are doing or what role you have within your work. It expected that you will need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification.You must answer each question in your own words and written in the first person meaning “I do this”. A tip is always to keep in mind the “who, why, how, where and when” in each answer.
516 Effectively Managing And Developing A Business In Adult Care Assignment – UK.
Learning outcome 1: Understand the range of business types that currently exist with the UK
1.1 Public sector
Guidance for 1.1 Learners explain a range of features associated with this sector: The structure and role of current central and local government agencies in this country The role and key features of UK Public Services Their benefits of public services to the communities they serve How they are paid for via various taxation mechanisms
1.2 Not for profit sector
Guidance for 1.2 Learners critically assess the structure and role of a range of organisations that operate within the not for profit sector within the UK, for example: Community groups and voluntary organisations Unincorporated association Charitable trust Charitable incorporated organisation Charitable company Social enterprises Co-operatives Companies limited by guarantee Development trusts Social firms Community benefit societies Community interest companies
1.3 Private sector
Guidance for 1.3 Learners analyse the main types of legal entity / form and compare and contrast the key features of incorporation and non-incorporation within this sector: Sole traders Partnerships Private limited liability companies Public limited companies Limited liability partnerships
Learning outcome 2: Interpret financial and non-financial performance indicators used by business managers
2.1 Financial indicators
Guidance for 2.1 Learners analyse the three key financial statements: Statement of financial position (Balance sheet) Income statement (Profit and loss account) Cash flow statement In addition learners will explain how the following can be calculated and evaluate their value to the modern business manager: Trading profit Growth in underlying profit before tax Return on capital employed Gearing Capital expenditure as percentage of income
2.2 Customer experience metrics
Guidance for 2.2 Learners describe and critically assess the value of following metrics: Net Promoter® score Customer churn rate Customer effort score Customer advocacy Customer loyalty Customer satisfaction
2.3 Workforce indicators
Guidance for 2.3 Learners analyse the role of workforce indicators: Staff turnover / retention Staff absence rates Staff satisfaction survey results Productivity factor calculations
Learning outcome 3: Understand regulatory frameworks of business management
3.1 Legal frameworks of business management
Guidance for 3.1 Learners explain the key features of: Law of contract Law of torts Partnership and company law Employment law Unfair commercial practices Environment law Sale of goods
3.2 Codes of conduct and professional ethics
Guidance for 3.2 Learners critically evaluate the importance of complying with professional standards including: Working with integrity and objectivity Maintaining confidentiality Demonstrating professional behaviour and competence Preventing adverse practice – Bribery, Illegal gratuity, conflict of interest, kickback and corporate espionage
3.3 Sector specific regulation
Guidance for 3.3 Learners critically assess the significance of sector specific regulation: Managing and developing fundamental standards of quality and safety Meeting the challenges of CQC registration and compliance and delivering duty of care and bench marked standards The Care Act and The Health and Social Care Act
Learning outcome 4: Understand requirements of an effective situation analysis
4.1 Internal audit
Guidance for 4.1 Learners critically evaluate the organisation’s: Current business strategy Operational systems Management structure and effectiveness Key performance Indicators Individual business functions /
departments
516 Effectively Managing And Developing A Business In Adult Care Assignment – UK.
4.2 External audit
Guidance for 4.2 Learners explain how to carry out an audit of their organisation’s external business environment,identifying a range of factors, which might beyond the organisation’s control, using a PESTLE analysis (or similar) to support them
4.3 SWOT analysis
Guidance for 4.3 Learners analyse the Strengths, Weaknesses Opportunities and Threats of the business using the outputs of internal and external audits: Internal strengths and weaknesses External opportunities and threats Justified conclusions
Learning outcome 5: Understand strategic and operational components of effective business development plans
5.1 Organisational strategic statements
Guidance for 5.1 From a business development perspective, learners critically evaluate their organisation’s Mission,Vision, Values, Aims and Objectives and make recommendations for making them even better.
5.2 Strategic business development
Guidance for 5.2 Learners critically assess a range of strategic business models and demonstrate how they can add value when used within a business development plan. Business models for example: Ansoff Matrix Porter’s Generic Strategies Collins’ Hedgehog Model Five Forces Analysis Mendelow Stakeholder Analysis Segmentation, Targeting and Positioning (STP)
5.3 Operational elements of business development
Guidance for 5.3 Learners critically assess how selected operational management tools can add value to business development. This will include but need not be confined to: Marketing Mix (7Ps) Gantt Charts Budgets
(master, cash, capital and operating) Other Resource Planning (e.g. people, materials, equipment, facilities)
Learning outcome 6: Understand how to monitor and control business performance and development plans
6.1 Developing a Monitoring System
Guidance for 6.1 Learners critically evaluate the role of executive support systems as efficient and effective tools for business management and development: Management dashboards Balanced score cards
6.2 Identifying Key Roles and Maintaining Buy in
Guidance for 6.2 Learners critically assess the need to identify key stakeholders and develop a range of strategies to ensure that there is positive acceptance of the development plan.
516 Effectively Managing And Developing A Business In Adult Care Assignment – UK.
6.3 Communicating and Coordinating the Plan
Guidance for 6.3 Learners explain the key features of tactical business development and assess how selected management tools can add value to this activity: Marketing mix (7Ps) Gantt charts Budgets (master, cash,
capital and operating) Other resource planning (e.g. people, materials, equipment, facilities)
6.4 Reviewing Outcomes and Making any Necessary Changes
Guidance for 6.4 Learners describe how managers can effectively review business development outcomes and take action to amend as required: Timeliness of reviews Consistency of review measures Reporting requirements Developing plans for remedial action
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