Subject Code & Title: IMAT3427 Problem Oriented Seminars Consultancy
Assignment Type: Report
length of Size : 2000 and 4000 words
The learning outcomes that are assessed by this coursework are:
1.To describe and critically analyse the structure and function of IT services within a company in relation to its business and industry context.
2.To explain and evaluate a range of technical and IT service issues associated with the operation of IT services in a leading edge environment.
3.To identify and recommend strategies and responses for the company in relation to the issues and problems presented in a client briefing.
4.To develop skills in applying a range of approaches in presenting the results of the consultancy.
IMAT3427 Problem Oriented Seminars Consultancy Report Assignment -DeMontfort University UK.
Tasks to be undertaken:
Introduction :
This coursework is derived from the activities and work conducted in the online and face-to- face seminars and in individual study. Face-to-face seminars will concentrate on tackling some major challenges and scenarios which IT Service Management (ITSM) either do have to deal with or may have to deal with.
During the term we will tackle four key areas covering:
Establishing Problem Management
ISO27001 Progression (my consultancy brief)
Data Centre Reorganisation.
Sustainability
Each of the four key areas is covered by a consultancy brief which, presented by the tutor,gives the client’s view of the problem and outlines what the client requires from the consultancy. While the brief may need adjusting in the light of your knowledge of the client, it should still be addressed in your consultancy report.
In Week 6 you will be randomly allocated one of the four consultancy briefs to deliver as a consultancy portfolio.
While you then have 6 weeks to deliver, you should already have built up some material as the module progresses as well as having a draft client profile. Engagement and sustained work during the module will ease the effort required to complete the consultancy report.
Context :
You will be required to select a public sector client. You will need to investigate the organisation and define its current systems and services. This organisation will form the context for your allocated consultancy area.Your portfolio will start with a Client Profile of the organisation and its background and context as a basis for the consultancy reports. You will need to maintain awareness of what is going on in the public sector client and what is changing over the 11 weeks; also what is changing in the Government sector and the IT industry. You will also need to monitor and scan professional and UK government literature.
IMAT3427 Problem Oriented Seminars Consultancy Report Assignment -DeMontfort University UK.
Structuring Your Report:
Your report will contain two sections: Client profile, plus the problem-oriented consultancy report addressing your allocated problem-oriented seminar brief.
Client Profile: This will cover: Introduction to client, its responsibilities and scope; overview of IT systems and services in the organisation; historical review of how current state of IT services has been reached. Range of IT suppliers used and current relationships with suppliers; problems and issues experienced by IT services; declared future plans and strategy.
Consultancy Reports. Your consultancy report will vary in structure and content depending on the subject. A basic template will contain: definitions and introduction to the IT service domain, current state of affairs concerning the brief in the organisation, evaluation and recommendations for change, improvement or a new project, IT service management implications.
It should be styled as a consultancy report. This will require you to find examples of public sector consultancy reports, including any previously directed at your client.
Deliverables to be submitted for assessment:
A good consultancy report will range between 2000 and 4000 words in length. Less than 2000 will not enable adequate addressing of the client’s needs. More than 4000 may result in the report not being properly read by the client or in the key messages of the report being missed.
IMAT3427 Problem Oriented Seminars Consultancy Report Assignment -DeMontfort University UK.
The structuring and design of the report is a creative exercise which will involve considering layout, use of illustrations and white space, bullet points and quote boxes to emphasise salient points and an addressing of any in-house style for the client’s reports.
Sources should be listed at the end of the report but are not part of the consultancy report.
Any quote should be clearly indicated by indenting, italics and quote marks.
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